Privacy Policy

At YinYangHub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

Information You Provide

• Account information (name, email address) when you sign up for our newsletter
• Contact information when you reach out to us via email
• Search preferences and saved practitioners
• Feedback and correspondence you send to us

Information Collected Automatically

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on our platform
• Referring website or search terms that brought you to us
• Interactions with our content (articles read, practitioners viewed, searches performed)

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our practitioner directory services
• Personalize your experience and show relevant practitioners
• Understand how users navigate from health conditions to finding practitioners
• Send newsletters and wellness insights (with your consent)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve our platform
• Protect against fraudulent or unauthorized activity

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These help us understand user journeys through our platform, such as how visitors discover practitioners for specific health conditions.

For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

4. Third-Party Services

We work with trusted third-party services to operate our platform:

• Supabase - Database and authentication services (data stored securely in the cloud)
• Vercel - Website hosting and content delivery
• OpenStreetMap/Leaflet - Map services for practitioner locations
• Analytics providers - To understand platform usage and improve our services

These services have their own privacy policies governing their use of your information.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in these circumstances:

• With service providers who assist in operating our platform
• To comply with legal obligations or respond to lawful requests
• To protect the rights, safety, and property of YinYangHub and our users
• In connection with a business transfer (merger, acquisition, or sale of assets)

6. Your Rights and Choices

You have the right to:

• Access - Request a copy of the personal information we hold about you
• Correction - Request correction of inaccurate information
• Deletion - Request deletion of your personal information
• Opt-out - Unsubscribe from marketing communications at any time
• Cookie preferences - Manage your cookie settings through your browser or our cookie consent tool

To exercise these rights, please contact us at hello@yinyanghub.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Analytics data is typically retained in aggregate, anonymized form.

9. International Users

YinYangHub is operated from Australia. If you are accessing our platform from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia or other countries where our service providers are located.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: hello@yinyanghub.com